Clear plan and payment expectations
PeopleVanta plans are shown in the stated billing period and currency, with Zambian Kwacha used for the Zambia-focused offering.
Last updated 17 October 2026The selected plan, billing interval, included modules and amount are shown before payment. Where recurring billing is enabled, the subscription continues for the selected interval until cancelled according to the applicable order or account controls. Taxes and statutory charges may apply where required.
Melo Pay sends the payment request to the configured provider and PeopleVanta activates the related order only after authoritative server confirmation. A pending, failed or abandoned payment does not activate a paid service.
A customer may request cancellation through the available account process or contact form. Cancellation normally prevents future renewal; access already paid for may continue until the end of the current period unless the account is suspended for misuse or a separate agreement states otherwise.
Refund eligibility depends on the plan, the service already delivered, the reason for the request and any mandatory consumer rights. Duplicate or incorrectly confirmed charges will be investigated using the transaction reference. Chargebacks do not replace contacting the merchant where a payment can be resolved directly.
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